Return & Refund Policy

Return and Refund Policy

Thank you for shopping at Fenzori . We value your satisfaction and want to ensure that your shopping experience with us is enjoyable. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returning products purchased on our website.

1. Returns:

We gladly accept returns within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please contact our customer support team at Fenzori123@gmail.com to initiate the return process.

2. Refunds:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3-4 days.

3. Exchanges:

If you receive a defective or damaged product, please contact us immediately at Whatsapp +92 314 9691485 to arrange for an exchange. We will replace the item at no additional cost.

4. Non-Returnable Items:

Certain items are non-returnable, including:

Gift Cards

5. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label for your return.

6. Cancellations:

If you wish to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled. Cancellation requests for personalized or custom-made items may not be accepted.

7. Return Process:

To initiate a return, please follow these steps:

Contact our customer support team at Whatsapp +92 314 9691485 with your order number and reason for the return.

Await instructions on how to return the item.

· Ship the item to the address provided by our customer support team.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 3 days of receiving the product. Provide detailed information and, if possible, attach photos of the damage or defect. We will guide you through the return or exchange process.

9. Contact Us:

If you have any questions about our Return and Refund Policy, please contact us at Whatsapp +92 314 9691485 or Call +92 314 9691485. Our customer support team is here to assist you and ensure that your shopping experience at Fenzori is seamless and satisfying.

Thank you for choosing Fenzori. We appreciate your trust in us and look forward to serving you again in the future.