Shipping Policy

Shipping Policy

Welcome to Fenzori, where your satisfaction is our top priority. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional events, processing times may vary.

2. Shipping Methods: We offer a range of shipping options, including standard and express shipping. The estimated delivery time depends on your chosen shipping method and your delivery address.

3. Shipping Fees: Shipping fees are calculated based on your selected shipping method and the destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

4. Order Tracking: Once your order is dispatched, you will receive a confirmation Whatsapp Message with a tracking number. This allows you to monitor the status and location of your shipment in real-time. Please note that tracking information may take some time to be updated after dispatch.

5. International Shipping: Fenzori offers international shipping to select countries. International shipping fees and delivery times vary based on the destination. Please refer to the international shipping information provided at checkout.

6. Delays and Exceptions: While we strive to deliver your orders on time, external factors such as weather conditions, customs processing, or other unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

7. Delivery Address: It is your responsibility to provide accurate and complete delivery information. Double-check your shipping address during checkout, as we cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been marked as delivered. If you encounter any issues, please contact the shipping carrier or our customer service team for assistance.